Building a picture of social care experiences

From summer 2019 we will use SenseMaker® to collect more stories from people across Wales and, through these, build a picture of how social care feels for the individuals involved in it. We want to hear from people all of ages, with all kinds of experiences - these could be good, bad, okay, they might be significant experiences, or quite small ones and they might be long stories, or short fragments. We want to hear from carers as well as people who receive care and support.

The findings from the story-gathering will help inform a second Citizens’ Jury to be held in summer 2020.  The Jury will examine a key issue and through examining evidence and questioning witnesses, they will reach conclusions and provide recommendations that they will present to Welsh Government.

All the project’s activity will contribute to Welsh Government’s 3-year evaluation of the Act and their understanding of people's experiences of social care. We will be sharing our progress and findings throughout the year.




We want to work with organisations that engage with people, and who could recruit and support Listeners to collect stories.  We'd like organisations to help spread the word about Measuring the Mountain, and to help us build a network of Listeners, so that as many people as possible are able to share their story.  If your organisation works with people, whatever their age, health, where they live or the type of work you do, we'd love to hear from you.  

If you would like to be involved but do not have the time to collect stories, please contact Katie to discuss organising a story-sharing workshop or having someone from the project attend one of your events or activities.



Collecting a story takes around 10 minutes, depending on how much someone shares. This can be done most easily on a smartphone, tablet, or laptop - paper copies are also available. If an alternative format would be more suitable for your organisation or Listeners please contact Katie.

The stories you collect will provide data that we will share with Welsh Government, social care professionals and the organisations and people that were involved in the project.  This information will help shape the future of social care delivery and can be used by organisations to inform project and service design.

Your involvement will ensure that the voices of people you support, work, and engage with, contribute to the picture of social care in Wales.  Those voices will inform the debate around the future delivery of social care, and the ongoing implementation of the Social Services and Wellbeing (Wales) Act 2014.

To get your organisation involved please contact Katie


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